Shipping policy

At Lunessa Wear, every order is prepared with care and sent with reliable delivery in mind. Below you’ll find everything you need to know about processing, shipping times, tracking, and delivery.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Once your order has been processed and shipped, you’ll receive a confirmation email containing your tracking information.

Please note that orders are not processed or shipped on weekends or major holidays.

Shipping Times

Estimated delivery times after your order has been shipped:

  • United States: 5–10 business days
  • Canada: 5–10 business days
  • United Kingdom: 5–10 business days
  • Worldwide: 7–12 business days

Delivery times are estimates and may vary depending on your location, local carrier operations, customs, weather, or other circumstances outside our control.

Tracking Your Order

Once your package has been dispatched, you’ll receive a shipping confirmation email with a tracking number.

Tracking information may take a little time to become active after the carrier receives your package. If your tracking information has not updated immediately, please allow a few business days for the system to refresh.

Customs & Import Duties

International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country.

Any applicable customs or import charges are the responsibility of the customer. Lunessa Wear does not control these fees and cannot guarantee whether they will be charged.

Delivery Delays

While we work with reliable shipping carriers, occasional delays can occur due to weather, customs processing, carrier disruptions, peak seasons, or other circumstances beyond our control.

If your package appears to be delayed, please check the latest tracking information first. If you still need assistance, our support team will be happy to help.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your purchase.

If you notice an error, contact us as soon as possible. We’ll do our best to assist, but we cannot guarantee that an address can be changed once an order has entered processing or been shipped.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact our support team with your order details and tracking information. We’ll work with you to determine the appropriate next steps.

Questions About Shipping?

For any shipping-related questions, please contact our customer support team. We’re always happy to help you with your order.

Lunessa Wear
Made for sunlit moments.